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Service-profit chain
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#	Item
111	OUTLINE PROPOSAL EXECUTIVE TRAINING Gaining competitive advantage through Service Design Add to Reading List Source URL: www.luxinnovation.lu Language: English - Date: 2014-09-24 09:03:18 Service design Customer experience Customer satisfaction Customer insight Co-creation Service-profit chain Marketing Business Customer experience management
112	EXECUTIVE SUMMARY February 2014 Desk.com, salesforce.com’s all-in-one customer service app for fast-growing companies, has released the results of its first annual customer survey of more than 600 Desk.com administrat Add to Reading List Source URL: webassets.desk.com Language: English - Date: 2014-12-11 01:42:13 Consumer behaviour Customer satisfaction Customer Service-profit chain Chief customer officer Marketing Business Customer experience management
113	OUTLINE PROPOSAL EXECUTIVE TRAINING Gaining competitive advantage through Service Design Add to Reading List Source URL: www.innovation.public.lu Language: English - Date: 2014-09-17 09:32:01 Service design Customer experience Customer satisfaction Customer insight Co-creation Service-profit chain Marketing Business Customer experience management
114	Everything you ever wanted or needed to know about customer service boils down to one thing: Communication Add to Reading List Source URL: www.remembertheice.com Language: English - Date: 2014-06-10 00:11:29 Customer service Customer experience Customer Customer interaction tracker Service-profit chain Marketing Business Customer experience management
115	October 28, 2014 BELLVUE MANOR QACE & Young BILDers Present[removed]Jane Street, Vaughan, ON Add to Reading List Source URL: www.bildgta.ca Language: English - Date: 2014-10-03 10:23:24 Cheque Credit card Customer experience Customer satisfaction Online shopping American Express Service-profit chain Business Marketing Payment systems
116	A leading UAE Bank achieves 7% rise in average customer revenue The Bank gets results in 18 months of implementing SunTec’s Loyalty solution Increased redemption Add to Reading List Source URL: www.suntecgroup.com Language: English - Date: 2014-04-01 15:52:46 Loyalty program Microeconomics Credit card Customer experience SunTec Business Solutions Customer satisfaction Relationship-based pricing Service-profit chain Marketing Business Pricing
117	The Effects of Employee Satisfaction on Company Financial Performance “People are our most valuable asset.” “Our employees come first.” “We’re only as strong as our people.” These declarative statements hav Add to Reading List Source URL: www.marketinginnovators.com Language: English - Date: 2013-01-02 12:18:22 Social psychology Organizational behavior Human resource management Customer experience management Service-profit chain Employee engagement Customer satisfaction Loyalty business model Job satisfaction Business Marketing Consumer behaviour
118	Roadmaps To Effective Customer Service Add to Reading List Source URL: treasuryapps.state.nj.us Language: English - Date: 2012-05-11 11:33:30 Customer service Customer Service Consumer behaviour Service-profit chain Marketing Business Customer experience management
119	November 24, 2014 Late Breaking News, Compelling Ideas, Just Plain Good Stuff for the Gaming Industry! Loyalty by the numbers: Add to Reading List Source URL: www.ravingconsulting.com Language: English - Date: 2014-11-24 17:32:20 Customer experience management Customer engagement Loyalty business model Customer retention Customer base Customer service Direct marketing ECRM Service-profit chain Marketing Business Consumer behaviour
120	Globe Your Business! and the world is yours… In America today, our society flirts with a population of 300 million. There are over 150 nations represented in that 300 million. Whether by means of divorce or the exerci Add to Reading List Source URL: files.meetup.com Language: English - Date: 2007-05-08 12:47:51 Behavior Affirmative action Diversity Multiculturalism Motivation Mergers and acquisitions Employee handbook Workplace romance Service-profit chain Human resource management Business Management

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